Returns | Oscar Jacobson

Oscar Jacobson always offers free returns on all orders, even sale and promotional items. You always receive a confirmation by email after we have processed and reimbursed your return.

If you want to exercise your right of withdrawal, you must use the return form and return label which was sent with your order and have this shipped within fourteen (14) days. If you do not have these labels left, please contact us and we will provide you with new ones.

If you wish to return your order via PostNord, DHL or DHL Express, follow the steps below:

1. Fill in the reason for the return and the returned quantity that matches your return.

2. Place the item(s) you are returning together with the return form in a suitable package. If you are reusing a package, please remove previous shipping labels or cross over them with the thick marker pen.

3. Attach the return shipping slip (address label) to the package you want to return. If you do not have the return shipping slip, please contact customer service@oscarjacobson.com and we will email you a new one.

4. If your package was sent with standard shipping - PostNord/DHL:Hand in the package to your nearest PostNord/DHL representative.

5. If your package was sent by DHL Express:Book collection online at dhl.se or call your local DHL office and enter the WAYBILL number on the return shipping slip.

6. Enter the pick-up address and desired time.

7. We recommend that you enter an address where DHL can pick up the package during the day, e.g. your workplace. DHL can pick up the package at your home, provided someone is there and can deliver the package. You can also submit your return at your nearest DHL representative.

If you wish to return your order in store, follow the steps below:

1. Please note that this option is only available in Sweden, Norway and Denmark where we have stores.

2. Fill in the reason for the return and the returned quantity that matches your return.

3. Bring this return form together with the products you wish to return.

4. Submit your return in one of these stores:

SWEDEN:

- Oscar Jacobson - Birger Jarlsgatan 6, Stockholm

- Sustain by Oscar Jacobson - Birger Jarlsgatan 78, Stockholm

- Oscar Jacobson - Täby Centrum, Stockholm

- Oscar Jacobson - Westfield Mall of Scandinavia, Stockholm

- Oscar Jacobson - Kungsportsavenyn 22, Gothenburg

- Sustain by Oscar Jacobson - Södra Larmgatan 14 – Victoriapassagen, Gothenburg

NORWAY:

- Oscar Jacobson - Hegdehaugsveien 27, Oslo

DENMARK:

- Oscar Jacobson - Christian IX's Gade 1, København

- Oscar Jacobson - Store Torv 16, Aarhus

If you wish to exchange your product, follow the steps below:

1. Return the products via agent or DHL Express and then place a new order on oscarjacobson.com.

2. Visit one of our stores and carry out the exchange and the new purchase directly.

FREQUENTLY ASKED QUESTIONS ABOUT RETURNS & EXCHANGES

What fees apply for returns?
If you use the attached return shipping slip, the return is always free of charge. For shipments which were not delivered after several attempts, we charge an administrative fee (300SEK/NOK/DKK/30GBP/30EUR) for administration, handling and shipping.

How do I return my order?
You can choose to return your order via the shipping agent chosen to deliver your order or visit one of our stores. See more information about how the return process works here (https://www.oscarjacobson.com/en-eu/returns/)

Has my return been registered?
You always receive a confirmation by email after we have processed and reimbursed your return, within 14 days of receiving the return. If you have any questions, please feel free to contact us.

Does the 14-day right of return also apply to sale and promotional items?
The right of return applies to all goods regardless of the price. Provided that the product is unused with hangtags and in new condition, it can be returned and fully refunded within 14 days.

How long do I have the right to withdraw my online purchase?
If you want to exercise your right of withdrawal, you must use the return form and return shipping slip/address label that we send with your order within fourteen (14) days. If you do not have these left, please contact us and we will email a new one.

I have returned my order. How long will it take before I am reimbursed?
We will process and reimburse you within 14 days of receiving your return. You always receive a confirmation by email after we have processed and reimbursed your return. If you have questions, you can always contact us, preferably with your order number, and we will help you.

How long do I have the right to return my purchase and get a full refund?
You have the right to return your order without giving any reason within fourteen (14) days. The refund period expires fourteen (14) days after the day on which you or a third party acting on your behalf, but not the transport company, takes physical possession of the goods.

I need a different size/color; How do I exchange the product I ordered?
You return the product via agent/DHL Express and place a new order for the desired product. You are also welcome to any of our stores in Sweden, Norway, and Denmark to exchange to the right product immediately.