Deliveries | Oscar Jacobson

Oscar Jacobson always offers free regular shipping on all orders. Depending on which country you are shopping from in Europe, we offer local delivery options for both standard and express delivery. Express delivery is offered with DHL Express and comes with an added cost of 99 SEK/NOK/DKK/9GBP/9EUR.

Please do also have a read of Oscar Jacobson's general terms and conditions, which apply to all deliveries within the European region.

Orders received before 13:00 CET are usually dispatched the same day. Orders received later will be shipped the following day. This applies to weekdays, i.e. Monday – Friday, except Swedish holidays. Delivery times are usually 2-3 workdays. The delivery times are approximate and should be considered indicative.

We care for the environment and know you do too. Therefore, we ask you to choose standard delivery whenever possible, to reduce our environmental impact.

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING & DELIVERIES

Where is my order?
With the order confirmation, you received a link with the tracking number and delivery provider. There you can track your order. If the link does not work, or if you cannot find the email; contact us via chat or the webform here on the website, and we'll assist you in tracking your delivery!

Can I change the delivery address?
As your order goes directly to our warehouse for fast delivery, we unfortunately cannot make an address change on your order after you have placed it. When you receive an order confirmation email with tracking information from us, you can change:

DHL: Change to another delivery option via DHL’s portal through the link provided in the delivery tracking email.

DHL Express: You’ll receive an email from DHL with tracking info and updates. Use this link provided to change your delivery address in DHL’s On Demand Delivery (ODD) portal.

Can I change or cancel an order?
As your order goes directly to our warehouse for fast delivery, we unfortunately cannot change or cancel your order after you have placed it. If the order is incorrect or if you are not satisfied with your purchase, we ask you to make a return. Read more about returns under the Returns tab.

What happens if I don't pick up my package?
If, after several attempts, DHL has not been able to deliver the parcel to you, the package is sent back to us. For packages that are not delivered, an administrative fee is added (300SEK/NOK/DKK/30GBP/30EUR). The fee contributes to cover the costs of shipping, returns and administration.

What is the delivery time for express delivery?
Express deliveries ordered before 1pm are delivered with DHL Express the next day, provided that the order is placed before 1pm on a weekday. Please note that some postcodes in rural areas have an extended delivery time for express (+1 day).

Do I have to be at home when the express delivery arrives?
With express delivery, your order is delivered directly to the address you entered at checkout. For DHL to be able to deliver the package, a signature is required upon delivery. If you want to pick up your order at a service point instead, you can easily do so by changing delivery method in the DHL ODD portal once you’ve received an email with tracking information for your order.

What happens if I am not at home and can receive my express delivery?
You can change method of delivery in the DHL ODD portal to an option of your choice. If the courier cannot deliver the package to you after several attempts, the package will be sent back to us. An administrative fee (300SEK/NOK/DKK/30GBP/30EUR) will then be added. The fee is a contribution to cover the costs of shipping, returns and administration incurred.

Can I pick up my order in store?
Yes, then select "Delivery in store" at checkout. There you can then choose the store you want to pick up your order in. Please note that this is only available in Sweden, Norway and Denmark where we have stores, below:

SWEDEN:

Oscar Jacobson - Birger Jarlsgatan 6, Stockholm

Sustain by Oscar Jacobson - Birger Jarlsgatan 78, Stockholm

Oscar Jacobson - Täby Centrum, Stockholm

Oscar Jacobson - Westfield Mall of Scandinavia, Stockholm

Oscar Jacobson - Kungsportsavenyn 22, Gothenburg

Sustain by Oscar Jacobson - Södra Larmgatan 14 – Victoriapassagen, Gothenburg

NORWAY:

Oscar Jacobson - Hegdehaugsveien 27, Oslo

DENMARK:

Oscar Jacobson - Christian IX's Gade 1, København

Oscar Jacobson - Store Torv 16, Aarhus

Which countries do you deliver to?
Today we deliver to addresses throughout the EU and Great Britain.

Can I return an eCom order in store?
If, against the odds, you want to return parts or your full order, you can return orders in one of our stores in Sweden, Norway or Denmark. Our store staff will assist you with exchanges and returns. They will of course happily guide you with any adjustments and tailoring changes to your garments for best possible fit.

What should I do if I ordered the wrong product?
After you have received the order confirmation, you can no longer change or cancel your order. If you change your mind after receiving the order confirmation, we ask you to wait until your order has been delivered according to your chosen delivery option, and thereafter send your parcel back to us according to our returns process and place a new order for the product(s) you want.

What happens if I cancel my purchase before I receive the delivery?
If you regret your purchase after receiving the order confirmation, we ask you to pick up your package and then send it back to us in line with our returns process.