Complaints | Oscar Jacobson

At Oscar Jacobson, it is always free of charge to file a claim on one or more goods that you bought at www.oscarjacobson.com

FREQUENTLY ASKED QUESTIONS ABOUT CLAIMS

How do I file a complaint?
If you want to make a complaint, we ask you to contact customer service via the form at the bottom right of the website, alternatively email customerservice@oscarjacobson.com. Describe your case and provide information about the order number and article number. Please attach pictures that show the fault on the item.

How long do I have the right to file a claim on a defective product?
You always have the right to complain about defective goods within three (3) years of receipt if you notify us of the defect within a reasonable time after you discover the defect. Complaints made within two (2) months from the time you discovered the error are always considered to have been submitted within a reasonable time.

If you advertise a faulty item within six (6) months from the time of sale, the fault is considered to have occurred before the time of sale, unless otherwise proven by Oscar Jacobson. If the complaint is made more than six (6) months after the time of sale, you are however obliged to submit proof that the fault occurred before the time of sale.

What is considered a defective item?
For an item to be assessed as defective, the fault must have occurred before the time of sale. If the goods you returned can be found to be defective, Oscar Jacobson will compensate you in accordance with current legislation.