free shipping and returns

1-3 days delivery

1-3 days delivery

free shipping and returns

+46 33-23 33 00 (Mon-Fri 8-17)

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GENERAL TERMS

1. GENERAL

1.1              
These terms and conditions (the “Terms”) apply to purchases and orders placed by a consumer (“You” or the “Customer”) through the online store of Oscar Jacobson at http://www.oscarjacobson.com/dk (the “Website”). Upon purchase from the Website, You enter into an agreement with Oscar Jacobson AB (“Oscar Jacobson” or “We”). By using the Website and by placing orders through the Website, You accept these Terms. As the Terms may be updated from time to time, We recommend that You check these Terms regularly to take notice of any changes to the Terms We may have made. Oscar Jacobson retains the right to at any time amend these Terms without prior notice. The Terms available at the Website at the time of Your purchase will be applied to Your purchase. Should the Terms be amended after the placing of Your purchase order, the Terms available on the Website at the time of Your order will thus apply through the entire purchase process.

1.2              
In order to shop at the Website You must be at least 18 years of age, and You may not shop at the Website if You are currently under guardianship (in Danish: under værgemål).

1.3              
Please note that We only accept orders from private consumers, and that consequently You are not allowed to place orders for, or on behalf of, a company or other types of businesses. Should You want to place an order as a non-consumer, please contact us through the contact information available on the Website or under section 10 below.

1.4              
Please note that the Website may display items not currently available for purchase due to e.g. shortage of stock. Please also note that errors pertaining to information contained in pictures or texts on the Website may occur, e.g. erroneous product descriptions or technical specifications, incorrect pricing or incorrect information about product availability. We retain the right to change and amend the information provided on the Website at any time to correct such errors, as well as to change and update any other information appearing on the Website. If You have ordered a product for which the price was incorrectly stated on the Website, We will notify You and await Your consent before proceeding with the purchase order. All information contained in pictures on the Website is to be regarded solely as illustrations and may as such not correctly represent the exact appearance of the product, with respect to e.g. color, fit and function. 

2. AGREEMENT AND PURCHASE ORDERS

2.1
By placing an order on the Website You are making an offer to Oscar Jacobson to purchase the selected items on these Terms. Oscar Jacobson retains the right to accept or reject this offer at its sole discretion. We recommend that You save the purchase confirmation You receive by e-mail to facilitate any contacts with our customer service.

2.2
Before finalizing Your order, You are given the opportunity to review Your order to discover potential errors. We encourage You to review You order carefully before proceeding to the next step. Should You discover any errors after You have placed Your order, please contact our customer service as soon as possible. Please note that Your order cannot be cancelled once it has been confirmed. Should You no longer desire to purchase the items after the order has been confirmed, You must await delivery of the items and use Your right to cancel the purchase in accordance with section 5 below.

3. PRICE AND PAYMENT

3.1
The prices displayed on the Website from time to time are the prices applicable to the goods available on the Website (subject to our reservation regarding information errors described above under section 1.4 above). The prices are stated DKK and include VAT. We retain the right to change the prices stated on the Website at any time. Naturally, such changes will not apply to orders which were already confirmed when the price was changed.

3.2
Oscar Jacobson may from time to time make special offers and launch campaigns entailing more favorable terms and conditions than these Terms. Such terms and conditions are applicable to the special offers and campaigns for as long as they remain active and for the specific products covered by the offer or campaign, in accordance with the information regarding the special offer or campaign available on the Website. Oscar Jacobson retains the right to amend the terms applicable to, or discontinue, such special offers or campaigns at any time.

3.3
Payment is accepted in accordance with the payment options available on the Website from time to time. Oscar Jacobson has the right to demand payment upon placement of the purchase order, unless otherwise stated in connection with the specific payment option chosen by the Customer. Please note that restrictions and additional conditions may apply to certain payment options, as stated from time to time on the Website. Oscar Jacobson retains the right to discontinue or suspend the use of any of the payment options at any time.

3.4
Oscar Jacobson retains the right to transfer or pledge any claims or receivables it may have on any Customer, including receivables due to purchases made through the Website..

4. DELIVERY AND SHIPPING

4.1
At the moment, delivery of products purchased through the Website is only available to addresses in Denmark. 

4.2
Shipping is normally free of charge, unless otherwise stated on the Website at the time of Your purchase order. If You have opted for express delivery, a delivery charge of DKK 99 will apply. Oscar Jacobson retains the right to amend these amounts at any time, the currently applicable amounts being displayed on the Website.

4.3
Normally, purchased products are delivered by postal services within 1-3 business days from confirmation of the purchase order. However, Oscar Jacobson cannot guarantee delivery being made within this timeframe, among other reasons due to the fact that the delivery time may depend on factors which Oscar Jacobson does not control. If You have not received Your purchased items after 5 business days, We recommend that You contact our customer service for further information and assistance. If you have chosen express delivery your order will normally be delivered within 1 business day if your order is placed before 1 PM. Please note that express delivery may take up to 2 business days to some zip codes.

4.4
If Your product is delivered as a parcel to be picked up at a delivery point, You shall collect the parcel within the time set out in the delivery notification, which is normally 14 days for deliveries by postal services. Delivery notifications may be sent out to You by mail, e-mail, or by telephone or text message. As a general rule, parcels delivered by postal services are to be collected personally by the addressee. The order number and/or the parcel number may be required when collecting Your parcel, as well as valid photo identification of the addressee. Should You fail to collect Your parcel within the time set out in the delivery notification, We retain the right to charge an administrative fee, currently amounting to 300 DKK for uncollected deliveries in Denmark.

4.5
If Your order consists off several items We reserve the right to split the delivery into several separate deliveries. This may happen if the items of Your purchase order require separate packaging of different sizes.

4.6
Please note that once You have received the purchased items, You are responsible for them. Once You have received Your products, You should as soon as possible examine them and should You discover any defect, notify our customer service as soon as possible through the contact information available on the Website or under section 10 below. If the packaging appears to be damaged, We advise You to refuse the delivery and document the damages to the packaging..

5. CANCELLATIONS AND COMPLIANTS

5.1 You may cancel and/or return Your order at any time within 14 days of You, or someone You have appointed to receive the delivery on Your behalf, receiving the products, by notifying Oscar Jacobson in accordance with applicable law. In order for You to cancel and/or return Your order You must notify Oscar Jacobson about the cancellation and/or return within 14 days from the time of delivery and return the order to Oscar Jacobson within 14 days from the time of the notification.

5.2
The right to cancel and/or return Your purchased products does not apply to products that have been custom made as per Your instructions or personally altered, and neither to products where the seal has been broken and which due to reasons of health or hygiene may not be returned (e.g. underwear).

5.3
If You wish to cancel Your purchase and return the products, You shall notify Oscar Jacobson of this by using the return waybill and the return form enclosed in the delivery parcel. If You are no longer in possession of these documents and You wish to cancel Your purchase, please contact our customer service through the contact information available on the Website or under section 10 below, so that We may supply You with new return documents. Alternatively, You may use the standard form for cancellations found on the National Board for Consumer Policies’ (in Danish: Forbrugerombudsmanden) website (https://www.forbrugerombudsmanden.dk), which shall be filled out and sent to Oscar Jacobson by mail or e-mail to the respective address made available on the Website. Please refer to our customer service if You have any questions or require assistance. You will not be charged any additional shipping charge for the return shipping.

5.4 When exercising Your right to cancel Your purchase, You are responsible for the returned products until we have received them in return. The products are to be returned within 14 days of Your notification of cancellation, in accordance with the instructions on returns enclosed in the delivery parcel.

5.5
If You use Your right to cancel Your purchase, Oscar Jacobson will refund the amount paid by You for the cancelled purchase. Oscar Jacobson reserve the right to reduce the refund amount with an amount corresponding to the decrease in value, if any, that may have occurred due to Your handling of the product in other ways than what was necessary in order for You to determine the properties and functioning of the product  (e.g. if the product has been used, damaged, washed, altered or if labels and tags have been removed). The payment will normally be refunded within 14 days from the receipt of Your notice of cancellation. Oscar Jacobson may however delay the refund until the products of the cancelled purchase have been returned, or proof of their return has been presented by You. Refunds will be carried out using the same payment method as was used for the initial purchase payment, unless the refund cannot be made using that payment method or other means of refund is agreed by the parties.

5.6
If the product You purchased and received is defective or damaged according to the qualifications in applicable consumer rights legislation, You have the right to return the product, given that You notify Oscar Jacobson of the defect within reasonable time. This means that You must notify Oscar Jacobson as soon as possible. If You notify Oscar Jacobson within 2 months from the time You discovered that the product was defective, the notice shall be deemed to be timely. You have a right to assert claims based on purchased products being defective up to three years from the time of the purchase. 

6. FORCE MAJEURE

6.1              
Oscar Jacobson is not liable for any delays caused by circumstances which Oscar Jacobson could not reasonably have foreseen or controlled, such as labor conflicts, acts of war, fire, lightning, terrorist attacks, changes to statutory legislation or instructions from authorities, technical issues, failing electricity supply, failing tele- or data communications or disturbances in any other communication as well as shortcomings or delays in services of subcontractors due to such circumstance. Such circumstances shall relieve Oscar Jacobson from any obligations to pay damages or any other remedy that would otherwise have been available. If a situation such as described above occurs, Oscar Jacobson shall as soon as reasonably possible, and as soon as the circumstance causing the delay is no longer preventing the execution of the purchase, notify the Customer.    

7. INTELLECTUAL PROPERTY

7.1              
All intellectual property available on the Website, such as trademarks and copyrights, are the property of Oscar Jacobson. This means that any and all uses of the Website or its content other than uses by the Customer in connection with placing orders, administration of orders and other services related to the Customer’s purchase of products through the Website, require prior written consent by Oscar Jacobson. For the avoidance of doubt, this entails that all copying and storing of the Website’s content, in part or its entirety, for other purposes than the personal, non-commercial, use of a Customer, requires the prior written consent from Oscar Jacobson. Such content includes, but is not limited to, trademarks, company names, product names, pictures, graphic design and information about the products.

7.2              
The Website may contain links to other Websites which are not under Oscar Jacobson’s control and Websites not under Oscar Jacobson’s control may link to the Website. Oscar Jacobson assumes no liability or responsibility in respect of Websites that are not part of the Website.

8. SEVERABILITY

8.1              
In the event that any of the provisions of these Terms is deemed to be invalid or unenforceable, the other provisions of these Terms shall remain in full force and effect to the extent permitted by applicable law(s), unless any of either Oscar Jacobson’s or the Customer’s obligations become unreasonably onerous as a result of other provision(s) being deemed invalid.

9. GOVERNING LAW AND DISPUTES

9.1              
Disputes should primarily be settled amicably after discussions with Oscar Jacobson’s customer service.

9.2              
In case a dispute cannot be settled amicably with Oscar Jacobson’s customer service, You may turn to the Board for Consumer Disputes (in Danish: Center for Klageløsning), of which You can find more information at www.forbrug.dk. You may also file a complaint with the European Commission’s online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr. A national dispute resolution agency will then contact You and Oscar Jacobson and seek to solve the dispute without the involvement of a court of law. These types of alternative dispute resolution are generally cheaper and quicker than normal court proceedings.

9.3              
Disputes regarding the interpretation and application of these Terms shall be construed in accordance with the laws of Denmark (without regard to its principles on conflicts of law) and be settled according to section 9.2 above, or otherwise by the applicable Danish general court.

10. CONTACT INFORMATION

10.1
Oscar Jacobson AB (”Oscar Jacobson” or ”We”)

E-mail: customerservice@oscarjacobson.com

Telephone: +46 (0)33-23
33 00

Company registration
number: 556066-8088

Address: Vevgatan 1,
503 13 Borås, Sweden

1. GENERAL

1.1              
These terms and conditions (the “Terms”) apply to purchases and orders placed by a consumer (“You” or the “Customer”) through the online store of Oscar Jacobson at http://www.oscarjacobson.com/fi (the “Website”). Upon purchase from the Website, You enter into an agreement with Oscar Jacobson AB (“Oscar Jacobson” or “We”). By using the Website and by placing orders through the Website, You accept these Terms. As the Terms may be updated from time to time, We recommend that You check these Terms regularly to take notice of any changes to the Terms We may have made. Oscar Jacobson retains the right to at any time amend these Terms without prior notice. The Terms available at the Website at the time of Your purchase will be applied to Your purchase. Should the Terms be amended after the placing of Your purchase order, the Terms available on the Website at the time of Your order will thus apply through the entire purchase process.

1.2              
In order to shop at the Website You must be at least 18 years of age, and You may not shop at the Website if You are currently under guardianship (Fi. vajaavaltainen).

1.3              
Please note that We only accept orders from private consumers, and that consequently You are not allowed to place orders for, or on behalf of, a company or other types of businesses. Should You want to place an order as a non-consumer, please contact us through the contact information available on the Website or under section 10 below.

1.4              
Please note that the Website may display items not currently available for purchase due to e.g. shortage of stock. Please also note that errors pertaining to information contained in pictures or texts on the Website may occur, e.g. erroneous product descriptions or technical specifications, incorrect pricing or incorrect information about product availability. We retain the right to change and amend the information provided on the Website at any time to correct such errors, as well as to change and update any other information appearing on the Website. If You have ordered a product for which the price was incorrectly stated on the Website, We will notify You and await Your consent before proceeding with the purchase order. All information contained in pictures on the Website is to be regarded solely as illustrations and may as such not correctly represent the exact appearance of the product, with respect to e.g. color, fit and function.

2. AGREEMENT AND PURCHASE ORDERS

2.1
By placing an order on the Website You are making an offer to Oscar Jacobson to purchase the selected items on these Terms. Oscar Jacobson retains the right to accept or reject this offer at its sole discretion. We recommend that You save the purchase confirmation You receive by e-mail to facilitate any contacts with our customer service.

2.2
Before finalizing Your order, You are given the opportunity to review Your order to discover potential errors. We encourage You to review You order carefully before proceeding to the next step. Should You discover any errors after You have placed Your order, please contact our customer service as soon as possible. Please note that Your order cannot be annulled once it has been confirmed. Should You no longer desire to purchase the items after the order has been confirmed, You must await delivery of the items and use Your right to cancel the purchase in accordance with section 5 below.

3. PRICE AND PAYMENT

3.1
The prices displayed on the Website from time to time are the prices applicable to the goods available on the Website (subject to our reservation regarding information errors described above under section 1.4 above). The prices are stated in EUR and include VAT. We retain the right to change the prices stated on the Website at any time. Naturally, such changes will not apply to orders which were already confirmed when the price was changed.

3.2
Oscar Jacobson may from time to time make special offers and launch campaigns entailing more favorable terms and conditions than these Terms. Such terms and conditions are applicable to the special offers and campaigns for as long as they remain active and for the specific products covered by the offer or campaign, in accordance with the information regarding the special offer or campaign available on the Website. Oscar Jacobson retains the right to amend the terms applicable to, or discontinue, such special offers or campaigns at any time.

3.3
Payment is accepted in accordance with the payment options available on the Website from time to time. Oscar Jacobson has the right to demand payment upon placement of the purchase order, unless otherwise stated in connection with the specific payment option chosen by the Customer. Please note that restrictions and additional conditions may apply to certain payment options, as stated from time to time on the Website. Oscar Jacobson retains the right to discontinue or suspend the use of any of the payment options at any time.

3.4
Oscar Jacobson retains the right to transfer or pledge any claims or receivables it may have on any Customer, including receivables due to purchases made through the Website.

4. DELIVERY AND SHIPPING

4.1
At the moment, delivery of products purchased through the Website is only available to addresses in Finland.

4.2
Shipping is normally free of charge, unless otherwise stated on the Website at the time of Your purchase order. If You have opted for express delivery, a delivery charge of EUR 9 will apply. Oscar Jacobson retains the right to amend these amounts at any time, the currently applicable amounts being displayed on the Website.

4.3
Normally, purchased products are delivered to Finland by DHL within 2-3 business days from confirmation of the purchase order. However, Oscar Jacobson cannot guarantee delivery being made within this timeframe, among other reasons due to the fact that the delivery time may depend on factors which Oscar Jacobson does not control. If You have not received Your purchased items after 5 business days for deliveries to Finland, We recommend that You contact our customer service for further information and assistance. If you have chosen express delivery, your order will normally be delivered within 1 business day if your order is placed before 1 PM. Please note that express delivery may take up to 2 business days to some zip codes.

4.4
If, after several attempts, the freight forwarder cannot deliver the package to you, the package will be returned to us. Then an administrative fee of 30 GBP will be added. The fee covers the cost of shipping, return and administration. If you wish to regret your order after you have received your order confirmation, we ask you to wait for your delivery, pick up your package and then send it back to us under the regret terms.

4.5
If Your order consists off several items We reserve the right to split the delivery into several separate deliveries. This may happen if the items of Your purchase order require separate packaging of different sizes.

4.6
Please note that once You have received the purchased items, You are responsible for them. Once You have received Your products, You should as soon as possible examine them and should You discover any defect, notify our customer service as soon as possible through the contact information available on the Website or under section 10 below. If the packaging appears to be damaged, We advise You to refuse the delivery and document the damages to the packaging.

5. CANCELLATIONS AND COMPLIANTS

5.1
You may cancel and/or return Your order at any time within 14 days of You, or someone You have appointed to receive the delivery on Your behalf, receiving the products, by notifying Oscar Jacobson in accordance with applicable law.

5.2
The right to cancel and/or return Your purchased products does not apply to products that have been custom made as per Your instructions or personally altered, and neither to products where the seal has been broken and which due to reasons of health or hygiene may not be returned (e.g. underwear).

5.3
If You wish to cancel Your purchase and return the products, You shall notify Oscar Jacobson of this by using the return waybill and the return form enclosed in the delivery parcel. If You are no longer in possession of these documents and You wish to cancel Your purchase, please contact our customer service through the contact information available on the Website or under section 10 below, so that We may supply You with new return documents. Alternatively, You may use the standard form for cancellations included in the Decree of the Ministry of Justice 110/2014 (Fi. oikeusministeriön asetus 110/2014), which shall be filled out and sent to Oscar Jacobson by mail or e-mail to the respective address made available on the Website. Please refer to our customer service if You have any questions or require assistance. You will not be charged any additional shipping charge for the return shipping.

5.4 
When exercising Your right to cancel Your purchase, You are responsible the returned products until we have received them in return. The products are to be returned within 14 days of Your notification of cancellation in accordance with the instructions on returns enclosed in the delivery parcel.

5.5
If You use Your right to cancel Your purchase, Oscar Jacobson will refund the amount paid by You for the cancelled purchase. Oscar Jacobson reserve the right to reduce the refund amount with an amount corresponding to the decrease in value, if any, that may have occurred due to Your handling of the product in other ways than what was necessary in order for You to determine the properties and functioning of the product  (e.g. if the product has been used, damaged, washed, altered or if labels and tags have been removed). The payment will normally be refunded within 14 days from the receipt of Your notice of cancellation. Oscar Jacobson may however delay the refund until the products of the cancelled purchase have been returned, or proof of their return has been presented by You. Refunds will be carried out using the same payment method as was used for the initial purchase payment, unless the refund cannot be made using that payment method or other means of refund is agreed by the parties.

5.6
If the product You purchased and received is defective or damaged according to the qualifications in applicable consumer rights legislation, You have the right to return the product, given that You notify Oscar Jacobson of the defect within reasonable time. This means that You must notify Oscar Jacobson of this as soon as possible. If You notify Oscar Jacobson within 2 months from the time You discovered that the product was defective, the notice shall be deemed to be timely.

6. FORCE MAJEURE

6.1              
Oscar Jacobson is not liable for any delays caused by circumstances which Oscar Jacobson could not reasonably have foreseen or controlled, such as labor conflicts, acts of war, fire, lightning, terrorist attacks, changes to statutory legislation or instructions from authorities, technical issues, failing electricity supply, failing tele- or data communications or disturbances in any other communication as well as shortcomings or delays in services of subcontractors due to such circumstance. Such circumstances shall relieve Oscar Jacobson from any obligations to pay damages or any other remedy that would otherwise have been available. If a situation such as described above occurs, Oscar Jacobson shall as soon as reasonably possible, and as soon as the circumstance causing the delay is no longer preventing the execution of the purchase, notify the Customer.   

7. INTELLECTUAL PROPERTY

7.1              
All intellectual property available on the Website, such as trademarks and copyrights, are the property of Oscar Jacobson. This means that any and all uses of the Website or its content other than uses by the Customer in connection with placing orders, administration of orders and other services related to the Customer’s purchase of products through the Website, require prior written consent by Oscar Jacobson. For the avoidance of doubt, this entails that all copying and storing of the Website’s content, in part or its entirety, for other purposes than the personal, non-commercial, use of a Customer, requires the prior written consent from Oscar Jacobson. Such content includes, but is not limited to, trademarks, company names, product names, pictures, graphic design and information about the products.

7.2              
The Website may contain links to other Websites which are not under Oscar Jacobson’s control and Websites not under Oscar Jacobson’s control may link to the Website. Oscar Jacobson assumes no liability or responsibility in respect of Websites that are not part of the Website.

8. SEVERABILITY

8.1              
In the event that any of the provisions of these Terms is deemed to be invalid or unenforceable, the other provisions of these Terms shall remain in full force and effect to the extent permitted by applicable law(s), unless any of either Oscar Jacobson’s or the Customer’s obligations become unreasonably onerous as a result of other provision(s) being deemed invalid.

9. GOVERNING LAW AND DISPUTES

9.1              
Disputes should primarily be settled amicably after discussions with Oscar Jacobson’s customer service.

9.2              
In case a dispute cannot be settled amicably with Oscar Jacobson’s customer service, You may turn to the Consumer Disputes Board (Fi. Kuluttajariitalautakunta), of which You can find more information at www.kuluttajariita.fi. You may also file a complaint with the European Commission’s online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr. A national dispute resolution agency will then contact You and Oscar Jacobson and seek to solve the dispute without the involvement of a court of law. These types of alternative dispute resolution are generally cheaper and quicker than normal court proceedings.

9.3              
Disputes regarding the interpretation and application of these Terms shall be construed in accordance with the laws of Sweden (without regard to its principles on conflicts of law) and be settled according to section 9.2 above, or otherwise by the applicable Swedish general court. However, the Consumer may file claims also with the district court (Fi. käräjäoikeus) of his/her domicile in Finland.

10. CONTACT INFORMATION

10.1
Oscar Jacobson AB (”Oscar Jacobson” or ”We”)

E-mail: customerservice@oscarjacobson.com

Telephone: +46 (0)33-23
33 00

Company registration
number: 556066-8088

Address: Vevgatan 1,
503 13 Borås, Sweden

1. GENERAL

1.1              
These terms and conditions (the “Terms”) apply to purchases and orders placed by a consumer (“You” or the “Customer”) through the online store of Oscar Jacobson at www.oscarjacobson.com/gb (the “Website”). Upon purchase from the Website, You enter into an agreement with Oscar Jacobson AB (“Oscar Jacobson” or “We”). By using the Website and by placing orders through the Website, You accept these Terms. As the Terms may be updated from time to time, We recommend that You check these Terms regularly to take notice of any changes to the Terms We may have made. Oscar Jacobson retains the right to at any time amend these Terms without prior notice. The Terms available at the Website at the time of Your purchase will be applied to Your purchase. Should the Terms be amended after the placing of Your purchase order, the Terms available on the Website at the time of Your order will thus apply through the entire purchase process.

1.2              
In order to shop at the Website You must be at least 18 years of age, and You may not shop at the Website if You are currently under guardianship (Sw. förvaltarskap).

1.3              
Please note that We only accept orders from private consumers, and that consequently You are not allowed to place orders for, or on behalf of, a company or other types of businesses. Should You want to place an order as a non-consumer, please contact us through the contact information available on the Website or under section 10 below.

1.4              
Please note that the Website may display items not currently available for purchase due to e.g. shortage of stock. Please also note that errors pertaining to information contained in pictures or texts on the Website may occur, e.g. erroneous product descriptions or technical specifications, incorrect pricing or incorrect information about product availability. We retain the right to change and amend the information provided on the Website at any time to correct such errors, as well as to change and update any other information appearing on the Website. If You have ordered a product for which the price was incorrectly stated on the Website, We will notify You and await Your consent before proceeding with the purchase order. All information contained in pictures on the Website is to be regarded solely as illustrations and may as such not correctly represent the exact appearance of the product, with respect to e.g. color, fit and function.

2. AGREEMENT AND PURCHASE ORDERS

2.1
By placing an order on the Website You are making an offer to Oscar Jacobson to purchase the selected items on these Terms. Oscar Jacobson retains the right to accept or reject this offer at its sole discretion. We recommend that You save the purchase confirmation You receive by e-mail to facilitate any contacts with our customer service.

2.2
Before finalizing Your order, You are given the opportunity to review Your order to discover potential errors. We encourage You to review Your order carefully before proceeding to the next step. Should You discover any errors after You have placed Your order, please contact our customer service as soon as possible. Please note that Your order cannot be annulled once it has been confirmed. Should You no longer desire to purchase the items after the order has been confirmed, You must await delivery of the items and use Your right to cancel the purchase in accordance with section 5 below.

3. PRICE AND PAYMENT

3.1
The prices displayed on the Website from time to time are the prices applicable to the goods available on the Website (subject to our reservation regarding information errors described above under section 1.4 above). The prices are stated in GBP and include VAT. We retain the right to change the prices stated on the Website at any time. Naturally, such changes will not apply to orders which were already confirmed when the price was changed.

3.2
Oscar Jacobson may from time to time make special offers and launch campaigns entailing more favorable terms and conditions than these Terms. Such terms and conditions are applicable to the special offers and campaigns for as long as they remain active and for the specific products covered by the offer or campaign, in accordance with the information regarding the special offer or campaign available on the Website. Oscar Jacobson retains the right to amend the terms applicable to, or discontinue, such special offers or campaigns at any time.

3.3
Payment is accepted in accordance with the payment options available on the Website from time to time. Oscar Jacobson has the right to demand payment upon placement of the purchase order, unless otherwise stated in connection with the specific payment option chosen by the Customer. Please note that restrictions and additional conditions may apply to certain payment options, as stated from time to time on the Website. Oscar Jacobson retains the right to discontinue or suspend the use of any of the payment options at any time.

3.4
Oscar Jacobson retains the right to transfer or pledge any claims or receivables it may have on any Customer, including receivables due to purchases made through the Website.

4. DELIVERY AND SHIPPING

4.1
At the moment, delivery of products purchased through the Website is only available to addresses in the U.K.

4.2
Shipping is normally free of charge, unless otherwise stated on the Website at the time of Your purchase order. If You have opted for express delivery, a delivery charge of GBP 9 will apply. Oscar Jacobson retains the right to amend these amounts at any time, the currently applicable amounts being displayed on the Website.

4.3
Normally, purchased products are delivered to the U.K. by DHL within 2-3 business days from confirmation of the purchase order. However, Oscar Jacobson cannot guarantee delivery being made within this timeframe, among other reasons due to the fact that the delivery time may depend on factors which Oscar Jacobson does not control. If You have not received Your purchased items after 5 business days for deliveries to the U.K., We recommend that You contact our customer service for further information and assistance. If you have chosen express delivery, your order will normally be delivered within 1 business day if your order is placed before 12 PM. Please note that express delivery may take up to 2 business days to some zip codes.

4.4
If, after several attempts, the freight forwarder cannot deliver the package to you, the package will be returned to us. Then an administrative fee of 30 GBP will be added. The fee covers the cost of shipping, return and administration. If you wish to regret your order after you have received your order confirmation, we ask you to wait for your delivery, pick up your package and then send it back to us under the regret terms.

4.5
If Your order consists off several items We reserve the right to split the delivery into several separate deliveries. This may happen if the items of Your purchase order require packaging of different sizes.

4.6
Please note that once You have received the purchased items, You are responsible for them. Once You have received Your products, You should as soon as possible examine them and should You discover any defect, notify our customer service as soon as possible through the contact information available on the Website or under section 10 below. If the packaging appears to be damaged, We advise You to refuse the delivery and document the damages to the packaging.

5. CANCELLATIONS AND COMPLIANTS

5.1
You may cancel and/or return Your order at any time within 14 days of You, or someone You have appointed to receive the delivery on Your behalf, receiving the products, by notifying Oscar Jacobson in accordance with applicable law.

5.2
The right to cancel and/or return Your purchased products does not apply to products that have been custom made as per Your instructions or personally altered, and neither to products where the seal has been broken and which due to reasons of health or hygiene may not be returned (e.g. underwear).

5.3
If You wish to cancel Your purchase and return the products, You shall notify Oscar Jacobson of this by using the return waybill and the return form enclosed in the delivery parcel. If You are no longer in possession of these documents and You wish to cancel Your purchase, please contact our customer service through the contact information available on the Website or under section 10 below, so that We may supply You with new return documents. Alternatively, You may use the standard form for cancellations found on the National Board for Consumer Policies’ (Sw. Konsumentverket) website (www.konsumentverket.se), which shall be filled out and sent to Oscar Jacobson by mail or e-mail to the respective address made available on the Website. Please refer to our customer service if You have any questions or require assistance. You will not be charged any additional shipping charge for the return shipping.

5.4 
When exercising Your right to cancel Your purchase, You are responsible for the returned products until We have received them in return. The products are to be returned within 14 days of Your notification of cancellation in accordance with the instructions on returns enclosed in the delivery parcel.

5.5
If You use Your right to cancel Your purchase, Oscar Jacobson will refund the amount paid by You for the cancelled purchase. Oscar Jacobson reserve the right to reduce the refund amount with an amount corresponding to the decrease in value, if any, that may have occurred due to Your handling of the product in other ways than what was necessary in order for You to determine the properties and functioning of the product  (e.g. if the product has been used, damaged, washed, altered or if labels and tags have been removed). The payment will normally be refunded within 14 days from the receipt of Your notice of cancellation. Oscar Jacobson may however delay the refund until the products of the cancelled purchase have been returned, or proof of their return has been presented by You. Refunds will be carried out using the same payment method as was used for the initial purchase payment, unless the refund cannot be made using that payment method or other means of refund is agreed by the parties.

5.6
If the product You purchased and received is defective or damaged according to the qualifications in applicable consumer rights legislation, You have the right to return the product, given that You notify Oscar Jacobson of the defect within reasonable time. This means that You must notify Oscar Jacobson of this as soon as possible. If You notify Oscar Jacobson within 2 months from the time You discovered that the product was defective, the notice shall be deemed to be timely. You have a right to assert claims based on purchased products being defective up to three years from the time of the purchase. 

6. FORCE MAJEURE

6.1              
Oscar Jacobson is not liable for any delays caused by circumstances which Oscar Jacobson could not reasonably have foreseen or controlled, such as labor conflicts, acts of war, fire, lightning, terrorist attacks, changes to statutory legislation or instructions from authorities, technical issues, failing electricity supply, failing tele- or data communications or disturbances in any other communication as well as shortcomings or delays in services of subcontractors due to such circumstance. Such circumstances shall relieve Oscar Jacobson from any obligations to pay damages or any other remedy that would otherwise have been available. If a situation such as described above occurs, Oscar Jacobson shall as soon as reasonably possible, and as soon as the circumstance causing the delay is no longer preventing the execution of the purchase, notify the Customer.   

7. INTELLECTUAL PROPERTY

7.1              
All intellectual property available on the Website, such as trademarks and copyrights, are the property of Oscar Jacobson. This means that any and all uses of the Website or its content other than uses by the Customer in connection with placing orders, administration of orders and other services related to the Customer’s purchase of products through the Website, require prior written consent by Oscar Jacobson. For the avoidance of doubt, this entails that all copying and storing of the Website’s content, in part or its entirety, for other purposes than the personal, non-commercial, use of a Customer, requires the prior written consent from Oscar Jacobson. Such content includes, but is not limited to, trademarks, company names, product names, pictures, graphic design and information about the products.

7.2              
The Website may contain links to other Websites which are not under Oscar Jacobson’s control and Websites not under Oscar Jacobson’s control may link to the Website. Oscar Jacobson assumes no liability or responsibility in respect of Websites that are not part of the Website.

8. SEVERABILITY

8.1              
In the event that any of the provisions of these Terms is deemed to be invalid or unenforceable, the other provisions of these Terms shall remain in full force and effect to the extent permitted by applicable law(s), unless any of either Oscar Jacobson’s or the Customer’s obligations become unreasonably onerous of as a result other provision(s) being deemed invalid.

9. GOVERNING LAW AND DISPUTES

9.1              
Disputes should primarily be settled amicably after discussions with Oscar Jacobson’s customer service.

9.2              
In case a dispute cannot be settled amicably with Oscar Jacobson’s customer service, you may file a complaint with the European Commission’s online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr. A national dispute resolution agency will then contact You and Oscar Jacobson and seek to solve the dispute without the involvement of a court of law. These types of alternative dispute resolution are generally cheaper and quicker than normal court proceedings.

9.3              
Disputes regarding the interpretation and application of these Terms shall be construed in accordance with the laws of England and Wales (without regard to its principles on conflicts of law) and be settled according to section 9.2 above, or otherwise by the applicable general court.

10. CONTACT INFORMATION

10.1
Oscar Jacobson AB (”Oscar Jacobson” or ”We”)

E-mail: customerservice@oscarjacobson.com

Telephone: +46 (0)33-23
33 00

Company registration
number: 556066-8088

Address: Vevgatan 1,
503 13 Borås, Sweden

1. GENRERELLT

1.1              
Disse vilkårene gjelder kjøp og bestillinger foretatt av en forbruker ("du", "deg" eller "forbrukeren") ved onlinekjøp hos Oscar Jacobson Norge A/S (organisasjonsnummer 976936493) på www.oscarjacobson.com/no ("Hjemmesiden"). Ved kjøp fra Hjemmesiden inngår du avtale med Oscar Jacobson AB ("Oscar Jacobson" eller "vi"/"oss"). Når du bruker Hjemmesiden og når du legger inn bestillinger på Hjemmesiden godtar du disse vilkårene. Siden vilkårene til enhver tid vil holdes oppdatert, anbefaler vi at du sjekker disse jevnlig for å få med deg eventuelle endringer som vi har gjort. Oscar Jacobson forbeholder seg rett til når som helst å gjøre endringer i vilkårene uten forhåndsvarsel. De vilkår som er tilgjengelig på Hjemmesiden når du foretar et kjøp vil gjelde for ditt kjøp. Dersom vilkårene endres etter at du har lagt inn din bestilling, vil vilkårene som var tilgjengelig på Hjemmesiden på tidspunktet da du foretok ditt kjøp, også gjelde for hele kjøpsprosessen. 

1.2              
For at du skal kunne foreta kjøp på Hjemmesiden må du ha fylt 18 år og du kan ikke foreta kjøp dersom du for tiden er satt under vergemål.

1.3              
Vi aksepterer kun bestillinger fra private forbrukere, det vil si at du ikke kan legge inn bestilling for eller på vegne av et selskap eller annen virksomhet. Dersom du ønsker å foreta bestilling som ikke-forbruker, vennligst kontakt oss via kontaktopplysningene som fremgår av Hjemmesiden eller i punkt 10 nedenfor. 

1.4              
Vær klar over at Hjemmesiden kan vise produkter som for tiden ikke er tilgjengelige for kjøp, for eksempel på grunn av at de ikke er på lager. Vær også oppmerksom på at det kan forekomme feil som gjelder opplysninger som gis i bilde eller tekst på Hjemmesiden, for eksempel feilaktig produktbeskrivelse eller tekniske detaljer, uriktig pris, eller uriktige opplysninger om produkttilgjengelighet. Vi forbeholder oss retten til å gjøre endringer i eller korrigere opplysninger som fremkommer på Hjemmesiden. Dersom du har bestilt et produkt med feil prisangivelse på Hjemmesiden, vil vi sende deg melding om dette og avvente din godkjennelse før vi fortsetter å behandle ordren. All informasjon bestående av bilder på Hjemmesiden er kun å betrakte som illustrasjon og gir således ikke en eksakt fremstilling av produktets utseende med hensyn til for eksempel farge, tilpasning og funksjon.

2. AVTALE OG ORDRE

2.1
Ved bestilling via Hjemmesiden, fremsetter du et tilbud til Oscar Jacobson om å kjøpe de valgte produkter på disse vilkår. Oscar Jacobson forbeholder seg retten til å akseptere eller å avslå tilbudet etter eget skjønn. Vi anbefaler at du tar vare på ordrebekreftelsen som du mottar på e-post for å gjøre eventuell kontakt med kundeservice enklere.

2.2
Før du ferdigstiller bestillingen, vil du få anledning til å gjennomgå din bestilling for å se om det er noen feil. Vi oppfordrer deg til å gjennomgå bestillingen nøye før du fortsetter bestillingen. Dersom du oppdager eventuelle feil etter at du har sendt bestillingen, ber vi deg vennligst kontakte kundeservice så snart som mulig. Vær oppmerksom på at du ikke kan annullere bestillingen når den først er bekreftet. Dersom du ikke lenger ønsker å kjøpe produktet etter at ordrebekreftelse er mottatt, må du avvente levering av produktet og benytte deg av din rett til å angre bestillingen i samsvar med punkt 5 under. 

3. PRIS OG BETALING

3.1
De prisene som til enhver tid er angitt på Hjemmesiden er de prisene som gjelder for varene som er tilgjengelig på Hjemmesiden (underlagt vårt forbehold om eventuelle feil i opplysningene som beskrevet i punkt 1.4 over). Prisene er angitt i NOK og er inklusive mva. Vi forbeholder oss retten til når som helst å kunne endre de priser som er angitt på Hjemmesiden. Slike endringer vil selvfølgelig ikke gjelde for bestillinger som allerede var bekreftet da prisene ble endret. 

3.2
Oscar Jacobson fra tid til annen gi spesialtilbud og lansere kampanjer som medfører enda bedre vilkår enn herværende vilkår. Slike vilkår gjelder kun så lenge spesialtilbudet og kampanjen varer og for de spesifikke produkter som omfattes av tilbudet eller kampanjen, i samsvar med de opplysninger som gis på Hjemmesiden om spesialtilbudet eller kampanjen.  Oscar Jacobson forbeholder seg retten til når som helst å endre gjeldende vilkår, eller stanse, slike spesialtilbud eller kampanjer. 

3.3
Betaling aksepteres i henhold til de betalingsmuligheter som til enhver tid er tilgjengelige på Hjemmesiden. Oscar Jacobson har rett til å kreve betaling ved utstedelse av ordrebekreftelsen dersom ikke annet er angitt i forbindelse med den betalingsløsningen forbrukeren har valgt. Vær oppmerksom på at det kan være begrensninger eller tilleggsvilkår for visse betalingsløsninger, som til enhver tid vil fremgå av hjemmesiden. Oscar Jacobson forbeholder seg retten til når som helst å stanse eller innstille bruken av ulike betalingsløsninger.

3.4
Oscar Jacobson forbeholder seg retten til å kunne overføre eller pantsette fordringer som måtte foreligge mot kunde, inklusive avbetalingsordninger, som har oppstått i forbindelse med kjøp av varer via Hjemmesiden. 

4. LEVERING OG UTSENDELSE

4.1
For tiden er det kun mulig å levere produkter som er kjøpt via Hjemmesiden til adresser i Norge.

4.2
Utsendelse er normalt gebyrfritt, med mindre annet angis på Hjemmesiden i forbindelse med din bestilling. Dersom du har valgt ekspresslevering, vil det påløpe et leveringsgebyr på NOK 99. Oscar Jacobson forbeholder seg retten til når som helst å endre disse beløpene. Gjeldende priser er angitt på Hjemmesiden.

4.3
Kjøpte produkter vil normalt bli levert med post innen 1-3 virkedager etter ordrebekreftelsen. Oscar Jacobson kan imidlertid ikke garantere at levering skjer innenfor denne tidsrammen, blant annet som følge av at leveringstidens lengde vil bero på forhold utenfor Oscar Jacobsons kontroll. Dersom du ikke har mottatt kjøpte varer innen 10 virkedager, anbefaler vi at du tar kontakt med kundeservice for ytterligere opplysninger og bistand. Dersom du har valgt ekspresslevering, vil bestillingen normalt bli levert innen 1 virkedag dersom bestillingen ble gjort før kl. 13.00. Vær oppmerksom på at ekspresslevering kan ta opptil 2 virkedager til noen postnumre.

4.4
Dersom ditt produkt leveres som pakke som skal hentes på et leveringspunkt, må du hente pakken innen det tidspunkt som er angitt på hentemeldingen, som normalt er 14 dager for levering med posten. Hentemeldinger kan sendes deg med post, e-post, telefonisk eller via SMS. Som regel må pakker som sendes med posten i Norge hentes personlig av adressaten. Du kan bli bedt om å oppgi ordrenummeret og/eller pakkenummeret når du skal hente pakken, samt om å fremlegge gyldig identifikasjon med bilde. Dersom du ikke henter pakken innen den tid som er angitt på hentemeldingen, forbeholder vi oss retten til å kreve et administrasjonsgebyr, som for tiden er NOK 300, for uavhentede leveranser i Norge.

4.5
Dersom din bestilling består av flere varer, forbeholder vi oss retten til å dele opp leveringen i flere delleveranser. Dette kan forekomme dersom produktene du har bestilt krever annen innpakning. 

4.6
Vær oppmerksom på at så snart du har mottatt de bestilte varene, så er det du som har ansvaret for dem. Så snart du har mottatt dine produkter, bør du snarest mulig undersøke dem, og dersom du oppdager eventuelle feil, vennligst kontakt kundeservice så snart som mulig på de kontaktdetaljer som er angitt på Hjemmesiden eller under punkt 10 nedenfor. Dersom innpakningen skulle være skadet, anbefaler vi at du avslår levering og dokumenterer skade på innpakningen. 

5. ANGRERETT, RETUR OG GLAGE

5.1
Du kan når som helst angre og/eller returnere din bestilling innen 14 dager etter at du, eller noen du har angitt til å ta levering på dine vegne, mottok varene, ved å varsle Oscar Jacobson i henhold til gjeldende lovgivning.

5.2
Retten til å angre og/eller returnere produktene du har kjøpt gjelder ikke for produkter som har blir tilpasset eller endret etter dine instrukser, og heller ikke for produkter hvor forseglingen er brutt og som på grunn av helsemessige og hygieniske årsaker ikke kan returneres (for eksempel undertøy).

5.3
Dersom du ønsker å angre ditt kjøp og returnere produktene, må du varsle Oscar Jacobson om dette ved å benytte fraktbrevet for retur og returskjemaet som fulgte med pakken. Dersom du ikke lenger har disse dokumentene når du ønsker å angre kjøpet, oppfordrer vi deg til vennligst å ta kontakt med kundeservice på de kontaktdetaljer som er angitt på Hjemmesiden eller under punkt 10 nedenfor, slik at vi kan få sendt deg nye returdokumenter. Alternativt kan du benytte standard angrerettskjema som er tilgjengelig her. Standardskjemaet skal fylles ut og sendes Oscar Jacobson pr post eller e-post til de adresser som er angitt på Hjemmesiden. Vi vil bekrefte eventuell avbestilling sendt pr e-post. Vennligst ta kontakt med kundeservice dersom du har spørsmål eller ønsker bistand. Du vil ikke bli avkrevet ekstra omkostninger for returforsendelsen.

5.4 
Ved utøvelsen av angreretten er det du som er ansvarlig for det returnerte produktet inntil vi har mottatt det i retur. Produktene må returneres innen 14 dager etter varslet angrerett i henhold til de returinstrukser som var vedlagt leveransen.

5.5
Dersom du benytter deg av angreretten, vil Oscar Jacobson refundere det beløp du har betalt for den kansellerte bestillingen. Oscar Jacobson forbeholder seg retten til å redusere det refunderte beløp med et beløp tilsvarende eventuell forringet verdi som skyldes din behandling av produktet utover det som var påkrevd for at du skulle kunne bestemme egenskapene og funksjonaliteten for produktet (for eksempel dersom produktet har vært brukt, skadet, vasket, endret eller dersom merkelapper har blitt fjernet). Betaling vil normalt bli refundert innen 14 dager etter at vi har mottatt melding om angrerett. Oscar Jacobson kan imidlertid utsette refusjon inntil produktet har blitt returnert eller at du fremlegger bevis for at det har blitt returnert. Ved tilbakebetaling vil samme betalingsmetode som ble brukt ved den opprinnelige betalingen bli benyttet med mindre refusjonen ikke kan utbetales på den måten eller annen type refusjon er avtalt mellom partene.

5.6
Dersom det kjøpte produktet du har mottatt er defekt eller skadet i henhold til vilkårene i forbrukerkjøpslovgivningen, har du rett til å returnere produktet, forutsatt at du gir Oscar Jacobson melding mangelen innen rimelig tid. Det betyr at du må varsle Oscar Jacobson så snart som mulig. Dersom du varsler Oscar Jacobson innen 2 måneder etter at du oppdaget feilen, så vil slikt varsel anses rettidig. Du har rett til å fremsette krav basert på at kjøpte produkter er mangelfulle inntil tre år etter kjøpet. 

6. FORCE MAJEURE

6.1              
Oscar Jacobson er ikke ansvarlig for eventuelle forsinkelser som skyldes forhold som Oscar Jacobsons ikke med rimelighet kunne forutse eller som er utenfor deres kontroll, for eksempel arbeidskonflikter, krig, brann, lynnedslag, terroristangrep, endringer i gjeldende lovgivning eller myndighetspålegg, tekniske forhold, manglende elektrisitet, manglende tele- eller datakommunikasjon eller forstyrrelser i annen kommunikasjon, samt mangler eller forsinkelser hos underleverandør på grunn av slike forhold. Slike forhold skal frita Oscar Jacobson for eventuell plikt til å betale erstatning eller annet sanksjonsmiddel som ellers ville ha vært tilgjengelig. Dersom det skulle oppstå en slik situasjon som beskrevet foran, skal Oscar Jacobson snarest mulig, og så snart forholdene som skaper forsinkelsen ikke lenger er til hinder for gjennomføring av kjøpet, gi kunden melding om dette. 

7. MATERIELLE RETTIGHETER

7.1              
Materielle rettigheter som eventuelt er tilgjengelig på Hjemmesiden, for eksempel varemerker og opphavsrett, tilhører Oscar Jacobson. Dette betyr at eventuell bruk av Hjemmesiden eller dets innhold utover kundens bruk i forbindelse med bestillinger, administrering av bestillingene og andre tjenester knyttet til kundens kjøp av produkter via hjemmesiden, krever skriftlig forhåndssamtykke fra Oscar Jacobson. For å unngå tvil, vil det si at enhver kopiering eller lagring av hjemmesidens innhold, helt eller delvis, til annet formål enn personlig, ikke-økonomisk, bruk for kunden, krever skriftlig forhåndssamtykke fra Oscar Jacobson. Slikt innhold omfatter, men er ikke begrenset til, varemerker, selskapsnavn, produktnavn, bilder, grafisk design og produktinformasjon.

7.2              
Hjemmesiden kan inneholde linker til andre hjemmesider som faller utenfor Oscar Jacobsons kontroll og slike hjemmesider kan ha linker til Oscar Jacobsons hjemmeside. Oscar Jacobson påtar seg intet ansvar vedrørende hjemmesider som ikke er en del av Hjemmesiden. 

8. UAVHENGIGHET

8.1              
Dersom noen av bestemmelsene i disse vilkårene anses ugyldige eller ikke gjennomførbare, skal de øvrige bestemmelsene fremdeles gjelde så langt dette er tillatt i gjeldende lovgivning, med mindre Oscar Jacobsons eller kundens forpliktelser blir urimelig bebyrdende på grunn av at andre bestemmelser anses ugyldige. 

9. LOVVALG OG TVISTER

9.1              
Tvist skal primært søkes løst i minnelighet etter forhandlinger med Oscar Jacobsons kundeservice.

9.2              
Dersom en tvist ikke kan løses i minnelighet med Oscar Jacobsons kundeservice, kan du henvende deg til Forbrukerrådet, for ytterligere opplysninger se https://www.forbrukerradet.no. Du kan også sende klage til EU-kommisjonens tvisteløsningsplattform på nettet, som du finner på http://ec.europa.eu/consumers/odr. Et nasjonalt tvisteløsningskontor vil da ta kontakt med deg og Oscar Jacobson og søke å løse tvisten uten innblanding av domstol. Slike alternative tvisteløsningstyper er vanligvis billigere og raskere enn normale rettssaker.

9.3              
Tvist om tolkningen av disse vilkår er underlagt norsk rett (uavhengig av prinsippene om interessekonflikt). 

10. CONTACT INFORMATION

10.1
Oscar Jacobson Norge A/S

E-mail:
info@oscarjacobson.com

Telefon: +46 (0)33-233 33 00

Organiasjonsnummer: 976936493

Adresse: Vevgatan 1, S-503 13 Borås, Sverige

CUSTOMER SERVICE:

+46 33 23 33 00
Customerservice@oscarjacobson.com

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