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FREQUENTLY ASKED QUESTIONS


Please choose your country below for a specific FAQ.

FAQ (Denmark)


WHAT DOES IT COST TO MAKE A RETURN?


If you use the attached shipping slip, the return is always free. For packages that are not picked up we charge an administrative fee of 300 DKK.


HAS MY RETURN BEEN REGISTERED?


We will process and refund your return within 14 days of receipt of your return. You will always receive a confirmation by email after we process and refund your return. If you have any questions, you can always contact customerservice@oscarjacobson.com to find out more.


CAN I CHANGE OR CANCEL AN ORDER?


No, unfortunately, this option is not available as your order is immediately picked and packed for quick delivery. If your order was in error or if you are not satisfied with your purchase, we ask that you make a return.


I HAVE QUESTIONS ABOUT ONE OF YOUR PRODUCTS?


We aim to make the product descriptions as informative as possible. If you are still in doubt or have any questions, please contact our customer service so we can help you.


WHAT COUNTRIES DO YOU DELIVER TO?


At present we deliver to addresses in Sweden, Norway, Denmark, Finland and the UK.


WHEN WILL I RECEIVE MY ORDER?


Normally we pick and pack your goods the day we receive your order. Every day at 14:00 Postnord/ DHL come and collect all packages for onward distribution. Depending on where you live in the country, it may take 1-3 business days from when you placed your order before you can pick it up at a delivery point. To get your order delivered the next day, please place your order before 13:00 and choose express delivery.


IF THE PRODUCT IS SOLD OUT, WILL IT COME BACK AGAIN?


It depends on whether we have more to restock with. Contact customer service with a link to the product or an article number.


WHAT IS THE MINIMUM ORDER VALUE?


There is no minimum order value.


I NEED MY ORDER BEFORE A CERTAIN DATE?


To get your order shipped the following day, please place your order before 13.00 and choose express delivery. With standard delivery, you should be able to collect your goods after three business days.

DOES THE 14 DAYS RIGHT OF RETURN ALSO APPLY TO SALE AND PROMOTION GOODS?

The right of return applies to all goods regardless of offer. Only if the product is unused and in new condition is it OK to return it within 14 days.


WHERE CAN I FIND "MY PAGES”?


There is a small icon to the right in the header. Click on it and login by entering your email address and password.


FAQ (Finland)


WHAT DOES IT COST TO MAKE A RETURN?


If you use the attached shipping slip, the return is always free. For packages that are not picked up we charge an administrative fee of 30 EUR.


HAS MY RETURN BEEN REGISTERED?


We will process and refund your return within 14 days of receipt of your return. You will always receive a confirmation by email after we process and refund your return. If you have any questions, you can always contact customerservice@oscarjacobson.com to find out more.


CAN I CHANGE OR CANCEL AN ORDER?


No, unfortunately, this option is not available as your order is immediately picked and packed for quick delivery. If your order was in error or if you are not satisfied with your purchase, we ask that you make a return.


I HAVE QUESTIONS ABOUT ONE OF YOUR PRODUCTS?


We aim to make the product descriptions as informative as possible. If you are still in doubt or have any questions, please contact our customer service so we can help you.


WHAT COUNTRIES DO YOU DELIVER TO?


At present we deliver to addresses in Sweden, Norway, Denmark, Finland and the UK.


WHEN WILL I RECEIVE MY ORDER?


Normally we pick and pack your goods the day we receive your order. Every day at 14:00 Postnord/ DHL come and collect all packages for onward distribution. Depending on where you live in the country, it may take 1-3 business days from when you placed your order before you can pick it up at a delivery point. To get your order delivered the next day, please place your order before 13:00 and choose express delivery.


WHERE DO I FIND MY INVOICE FROM KLARNA?


Log in to Klarna.com and find information about your invoice there.


IF THE PRODUCT IS SOLD OUT, WILL IT COME BACK AGAIN?


It depends on whether we have more to restock with. Contact customer service with a link to the product or an article number.


WHAT IS THE MINIMUM ORDER VALUE?


There is no minimum order value.


I NEED MY ORDER BEFORE A CERTAIN DATE?


To get your order shipped the following day, please place your order before 13.00 and choose express delivery. With standard delivery, you should be able to collect your goods after three business days.


DOES THE 14 DAYS RIGHT OF RETURN ALSO APPLY TO SALE AND PROMOTION GOODS?


The right of return applies to all goods regardless of offer. Only if the product is unused and in new condition is it OK to return it within 14 days.


WHERE CAN I FIND "MY PAGES”?


There is a small icon to the right in the header. Click on it and login by entering your email address and password.


FAQ (Norway)


WHAT DOES IT COST TO MAKE A RETURN?


If you use the attached shipping slip, the return is always free. For packages that are not picked up we charge an administrative fee of 300 NOK.


HAS MY RETURN BEEN REGISTERED?


We will process and refund your return within 14 days of receipt of your return. You will always receive a confirmation by email after we process and refund your return. If you have any questions, you can always contact customerservice@oscarjacobson.com to find out more.


CAN I CHANGE OR CANCEL AN ORDER?


No, unfortunately, this option is not available as your order is immediately picked and packed for quick delivery. If your order was in error or if you are not satisfied with your purchase, we ask that you make a return.


I HAVE QUESTIONS ABOUT ONE OF YOUR PRODUCTS?


We aim to make the product descriptions as informative as possible. If you are still in doubt or have any questions, please contact our customer service so we can help you.


WHAT COUNTRIES DO YOU DELIVER TO?


At present we deliver to addresses in Sweden, Norway, Denmark, Finland and the UK.


WHEN WILL I RECEIVE MY ORDER?


Normally we pick and pack your goods the day we receive your order. Every day at 14:00 Postnord/ DHL come and collect all packages for onward distribution. Depending on where you live in the country, it may take 1-3 business days from when you placed your order before you can pick it up at a delivery point. To get your order delivered the next day, please place your order before 13:00 and choose express delivery.


WHERE DO I FIND MY INVOICE FROM KLARNA?


Log in to Klarna.com and find information about your invoice there.


IF THE PRODUCT IS SOLD OUT, WILL IT COME BACK AGAIN?


It depends on whether we have more to restock with. Contact customer service with a link to the product or an article number.


WHAT IS THE MINIMUM ORDER VALUE?


There is no minimum order value.


I NEED MY ORDER BEFORE A CERTAIN DATE?


To get your order shipped the following day, please place your order before 13.00 and choose express delivery. With standard delivery, you should be able to collect your goods after three business days.


DOES THE 14 DAYS RIGHT OF RETURN ALSO APPLY TO SALE AND PROMOTION GOODS?


The right of return applies to all goods regardless of offer. Only if the product is unused and in new condition is it OK to return it within 14 days.


WHERE CAN I FIND "MY PAGES”?


There is a small icon to the right in the header. Click on it and login by entering your email address and password.


FAQ (United Kingdom)


WHAT DOES IT COST TO MAKE A RETURN?


If you use the attached shipping slip, the return is always free. For packages that are not picked up we charge an administrative fee of 30 GBP.


HAS MY RETURN BEEN REGISTERED?


We will process and refund your return within 14 days of receipt of your return. You will always receive a confirmation by email after we process and refund your return. If you have any questions, you can always contact customerservice@oscarjacobson.com to find out more.


CAN I CHANGE OR CANCEL AN ORDER?


No, unfortunately, this option is not available as your order is immediately picked and packed for quick delivery. If your order was in error or if you are not satisfied with your purchase, we ask that you make a return.


I HAVE QUESTIONS ABOUT ONE OF YOUR PRODUCTS?


We aim to make the product descriptions as informative as possible. If you are still in doubt or have any questions, please contact our customer service so we can help you.


WHAT COUNTRIES DO YOU DELIVER TO?


At present we deliver to addresses in Sweden, Norway, Denmark, Finland and the UK.


WHEN WILL I RECEIVE MY ORDER?


Normally we pick and pack your goods the day we receive your order. Every day at 13:00 DHL come and collect all packages for onward distribution. Depending on where you live in the country, it may take 1-3 business days from when you placed your order before you can pick it up at a delivery point. To get your order delivered the next day, please place your order before 12:00 and choose express delivery.


IF THE PRODUCT IS SOLD OUT, WILL IT COME BACK AGAIN?


It depends on whether we have more to restock with. Contact customer service with a link to the product or an article number.


WHAT IS THE MINIMUM ORDER VALUE?


There is no minimum order value.


I NEED MY ORDER BEFORE A CERTAIN DATE?


To get your order shipped the following day, please place your order before 13.00 and choose express delivery. With standard delivery, you should be able to collect your goods after three business days.

DOES THE 14 DAYS RIGHT OF RETURN ALSO APPLY TO SALE AND PROMOTION GOODS?

The right of return applies to all goods regardless of offer. Only if the product is unused and in new condition is it OK to return it within 14 days.


WHERE CAN I FIND "MY PAGES”?


There is a small icon to the right in the header. Click on it and login by entering your email address and password.